PlayHub Casino Privacy Policy

At Play Hub Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our services at PlayHub Casino. By registering an account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us at support@PlayHub Casino.com if you have any questions regarding how we handle your personal data.

Who We Are

Our Play Hub Casino platform is operated by Usoftgaming N.V., registered at Kaya Richard J Beaujon z/n, Willemstad, Curaçao, doing business as PlayHub Casino. Payment processing services are handled by Pulsion Processing LTD, acting as our payment processing agent. We are licensed and regulated by the Curaçao Control Board, and our operations are conducted in accordance with applicable Curaçao gaming regulations. All payment-related disputes are governed under Cyprus law, as outlined in our Terms and Conditions.

Information We Collect

At PlayHub Casino, we collect various categories of personal information to provide you with a safe, personalised, and compliant gaming experience. The information we may collect includes the following:

Full name, date of birth, and proof of identity for KYC verification purposes
Contact information including your email address, phone number, and residential address
Financial information such as payment method details, transaction history, and deposit and withdrawal records
Account credentials including your username and encrypted password
Gaming activity, including session data, bets placed, games played, and bonus usage
Device and technical data such as IP address, browser type, operating system, and cookies
Communications you send us via our support and feedback form or by email

Our Play Hub platform may also collect behavioural data related to how you interact with our website, including pages visited, time spent on the site, and navigation patterns. This data helps us improve our services, personalise your experience, and fulfil our legal and regulatory obligations.

How We Use Your Information

At PlayHub Casino, we use the personal information we collect for a range of legitimate purposes, including:

Creating and managing your player account
Processing your deposits and withdrawals through our accepted payment methods, including Visa, Mastercard, PayPal, Bitcoin, and others
Verifying your identity through our Know Your Customer (KYC) procedures before your first cashout
Delivering and administering bonuses such as the PlayHub Casino welcome bonus, promotional codes, and VIP Swagger cashback rewards
Complying with our Anti-Money Laundering (AML) obligations and responsible gaming commitments
Communicating with you about your account, promotions, and any updates to our policies
Detecting and preventing fraud, abuse, and any unauthorised or automated access to our platform
Resolving disputes and responding to complaints in accordance with our ADR procedures through CADRE

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — processing your data is required to fulfil our obligations to you under our Terms and Conditions
Legal obligation — we are required to process certain data to comply with licensing, AML, and KYC regulations
Legitimate interests — we process data to protect the security of our platform, prevent fraud, and improve our services
Consent — where you have provided explicit consent for marketing communications or non-essential cookies

Cookies and Tracking Technologies

Our PlayHub Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use the following types of cookies:

Essential cookies — necessary for the website to function correctly and to maintain your session
Analytics cookies — help us understand how visitors interact with our platform so we can improve our services
Preference cookies — allow us to remember your settings and language preferences
Marketing cookies — used to deliver relevant promotional content, including information about the PlayHub Casino bonus and special offers

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. We do not use cookies to collect sensitive personal information beyond what is necessary for the purposes described above.

Sharing Your Information

At Play Hub, we do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

With Pulsion Processing LTD and other payment processors to handle your financial transactions
With identity verification and fraud prevention services to comply with our KYC and AML obligations
With our game providers and software partners as necessary to deliver gaming services
With CADRE, our approved Alternative Dispute Resolution entity, in the event of an unresolved complaint
With regulatory or law enforcement authorities where required by law or licensing conditions
With professional advisers such as lawyers or auditors where necessary

We at PlayHub Casino require all third-party partners to maintain appropriate security standards and to use your personal data only for the purposes for which it was shared.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. In general, we are required to retain certain records — including transaction history, identity verification documents, and account activity — for a minimum period in accordance with our licensing obligations and anti-money laundering requirements. When your data is no longer required, we will securely delete or anonymise it.

Your Rights

As a user of our Play Hub Casino services, you have the following rights in relation to your personal data:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may request that we correct inaccurate or incomplete information
Right to erasure — in certain circumstances, you may request that we delete your personal data
Right to restrict processing — you may ask us to limit how we use your data in certain situations
Right to data portability — you may request your data in a structured, commonly used format
Right to object — you may object to our processing of your data for direct marketing or legitimate interest purposes

To exercise any of these rights, please contact us by email at support@PlayHub Casino.com. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations. Please note that some rights may be subject to limitations where we have overriding legal obligations.

Children and Minors

Our PlayHub Casino platform is strictly for users aged 18 years or older, or the legal gambling age in your jurisdiction if higher. We do not knowingly collect personal data from individuals under the minimum required age. If we become aware that a minor has provided us with personal information, we will promptly close the account and delete the associated data.

Security Measures

We at Play Hub take the security of your personal data seriously. We implement industry-standard technical and organisational security measures to protect your information from unauthorised access, loss, alteration, or disclosure. Our security infrastructure is regularly reviewed and updated to address emerging threats. All records are timestamped at GMT+0 for accurate audit trails. We strictly prohibit the use of automated tools, bots, AI scraping, or screen scraping on our platform, as set out in our Terms and Conditions.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our website or via email. Your continued use of our PlayHub Casino services following any such update constitutes your acceptance of the revised policy. The English version of this Privacy Policy shall prevail in the event of any inconsistency with a translated version.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. You can contact us at support@PlayHub Casino.com. We are here to help and will do our best to address your enquiry promptly. For unresolved complaints, you may also escalate your case to CADRE (https://cadre.online/), our independent Alternative Dispute Resolution provider, approved under certificate CGA/ADR/2025/01 and free of charge to all players.

Content updated: July 21, 2026